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Why is the Digital Divide a global problem?

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We live in a digital world, but many individuals remain excluded. While many of us take this digital environment for granted, as we are every day immersed in it, all over the world millions of individuals are shut off from digital possibilities. Digitally excluded individuals cannot connect with friends and family, pay for their services online or search for new employment possibilities online. Their personal and professional lives are deeply affected by the lack of basic digital skills, a divide growing as fast as digitalization reaches more spheres of life. 

Today, in Europe, 46% of individuals still lack overall basic digital skills
This means almost  1 out of 2 EU citizens

The challenge is enormous, but we can change this reality. 

One step at a time, through our “leave-no-one-behind” approach, we can build a more equitable and inclusive future.


Who are the target groups most affected by the Digital Divide?
  • Young individuals aged 16-24 with low-level formal education and NEETs (aged 16-35 not in employment, education or training)
  • Individuals aged 25-64 with low-level and medium-level formal education
  • Individuals who are unemployed and inactive
  • Individuals employed in semi-skilled and low-skilled occupations


Among other underserved groups.

Therefore, together with our implementation partners, throughout 2022 and 2023 we trained different underserved communities in basic digital skills in five European countries. Upskilling each individual has a significant cost which, depending on the case, includes outreach activities and in-house childcare. 




In Belgium, our experience shows that an intensive training of 80 hours total in a facility costs €1.710 per individual


  • Undocumented Immigrants
  • Immigrants
  • Refugees

Digital Inclusion ProjectDigiLab

  • Implementation partner: Le Monde des Possibles
  • Read more about this project through this link.

In The Netherlands, our experience shows that in-house training in a sheltered company workplace of 40 hours total costs €1.270 per individual


  • Individuals with low literacy levels working in social or sheltered employment 
  • Individuals with distance to the labour market working in social or sheltered employment 

Digital Inclusion ProjectDigital Upskilling 4 Work

  • Implementation partner: Reading & Writing Foundation
  • Read more about this project through this link.

In Germany, a training of 32 hours total in a facility with childcare needs or online costs, on average, €1.440 per individual


  • Low-skilled adults
  • Immigrants
  • Refugees
  • Parents with children

Digital Inclusion ProjectsDigital Literacy Program and Intro 

  • Implementation partners: ReDI School of Digital Integration and Grenzenlos Digital e.V.
  • Read more about the Digital Literacy Program through this link and about the Intro project here

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